I was incredibly impressed with the staff, although there were still some rough spots. My only problem was that one of my bags took an hour to be found when I check it prior to my room being available. Overall, I had a wonderful stay.
This hotel made me feel comfortable: The staff was very welcoming and accommodating. When I arrived before my room was ready, they steered me to a local restaurant for lunch and kept me in touch by cell phone until my room was ready.