HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San... more »
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco hotel is one of the city?s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown and the Financial District. Fisherman?s Wharf and the Golden Gate Bridge are short drives away.
Official Hotel Information
As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown and the Financial District. Fisherman s Wharf and the Golden Gate Bridge are short drives away.
Intercontinental
The InterContinental Mark Hopkins San Francisco is a luxury AAA Four-Diamond property situated in the Nob Hill area, at the crossing of three cable-car lines, approximately 17 miles from San Francisco International Airport and 22 miles from Oakland International Airport. Local attractions include Union Square, Fisherman's Wharf, Chinatown, and Golden Gate Park. Hotel amenities include 24-hour room service, fax/photocopy service, shoeshine, safe deposit box, ice machine, laundry/dry cleaning, currency exchange, babysitting, newsstand/ gift shop, ATM, and valet parking (fee). Guests may also enjoy the fitness center. Onsite drinks and dining is available at the Nob Hill Restaurant and the legendary Top of the Mark, situated on the 19th floor. Guest rooms feature bathrobes, satellite/cable TVs, coffeemakers, hairdryers, high-speed Internet access, in-room movies, in-room safes, irons, ironing boards, mini-bars, dual-line telephones, voicemail, bathroom scales, and work desks with lamps.
skoosh.com
Luxurious but not stuffy, beautiful and
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Posted May 13, 2008
Excellent
Luxurious but not stuffy, beautiful and fun location.Bathroom was small and a bit cramped.“What a wonderful place to stay! The hotel was beautiful and in a neat location. The views from the restaurant on top were amazing! I would definitely...
Great ambience and service. The bed was
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Posted May 10, 2008
Excellent
Great ambience and service. The bed was like a cloud.Beautiful scenic location but a trek up Knob Hill!“Perfect San Francisco experience. Posh with views, spacious and friendly. Across from Grace Cathedral with views of the bridge and the ocean....
One of the greatest San Francisco
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Posted May 01, 2008
Excellent
One of the greatest San Francisco hotels, but remodeled like new. The Top of the Mark is the classic view of the city. California Street cable cars outside door. A block from the Powell Street cable cars. Convenient parking garage off...
What better place to stay when you're
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Posted Apr 24, 2008
Excellent
What better place to stay when you're in the most wonderful city in the country? The Mark Hopkins is a very elegant hotel in a sea of new glitzy, cold hotels. You can't get service, views or environment than the Mark Hopkins. The rooms are roomy, ...
Top of the Mark has beautiful panoramic
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Posted Apr 23, 2008
Excellent
Top of the Mark has beautiful panoramic views of the city and bay.“Great central location on the cable car lines. Beautiful historic hotel with a fantastic view restaurant at the "Top of the Mark". Staff were friendly. Even though we had a second...
45 year old female with a luxury budget, traveling for leisure
My husband and I stayed for two nights this time and cut our stay short because we were so disgusted with the shoddy treatment we'd gotten. To add insult to injury, they charged a early departure penalty of $50. We've stayed here at least a dozen times in the past for business and pleasure while visiting family and friends in SF, but we couldn't wait to get out of there and will never stay again.
The last straw was the programmed wake-up call at 4:30AM (!!) that we did not request. The wake-up call had the feel of “spit in soup” because we knew immediately that it was set by “Christina” at the front desk, who had refused to get us a FEDEX box for shipping materials home the night before. Rather than following up, she had us call several times, kept us waiting for almost an hour, and even evaded calls. Ultimately when she refused to get us a box from the business center, we expressed our dissatisfaction. The wake-up call was no coincidence. An incorrect wake-up call is very rare if hotel staff is well-trained. The reason is that 2 guests will be very upset if the wake-up call is wrong--the one who could miss his/her flight and the one who didn’t want to be wakened.
In general, if you're looking for service of any kind, you can forget it. You'll be lucky if anyone picks up the phone when you call. On the first night, we tried calling the receptionist, concierge, housekeeping, bellmen, and the operator (letting the phone ring easily 10 times or more each try) before my husband had to go downstairs to find someone to help us out--we needed towels and a luggage rack. (We'd hate to think of how this plays out if there's a real emergency.) An hour later, we got them. As a result, when we arrived upstairs at the famous Top of The Mark bar and restaurant to get a bite to eat, the kitchen had closed 15 minutes earlier.
Other annoyances—we heard lots of noise from the room next to us and from in the halls, the toilets don't flush properly, the coffee machine takes 45 minutes to brew, no bellman at the door in the morning when we wanted to catch a taxi, and an outrageous $51 to park a car and $13 for the internet.
While the hotel has been renovated in recent years, without good service, the hotel has lost it's classiness. We will not stay here again, and we're telling our friends, family, and colleagues to stay away. The Mark Hopkins staff's poor treatment of guests is inexcusable.
Beautiful fantastic location all around
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Posted Apr 21, 2008
Excellent
Beautiful fantastic location all around lovely!They put me in a smoking room claim "no other choice". Then upgraded 2 people ahead of me w/nonsmoking - obviously paying higher fare.“First class hotel in every...
Classy and clean.Not really easy to get
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Posted Apr 16, 2008
Excellent
Classy and clean.Not really easy to get around - aside from cable car-steep hill for walking.“We've stayed here before. It' very nice. The room was no larger and the bathroom was much smaller with just a small sink and no place to set toiletries....
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