I stayed there as a European travelling to the US for attending an international meeting (American Academy of Neurology).
On the last day of my stay I asked people at the desk to "keep my luggage safe", as I would take a stroll in town before going to the airport.
Of course, I warned the employees that my laptop was inside the backpack.
Leaving for O'Hare, I took my luggage without checking (how naive!).
At the airport, past the check-in, when I took my laptop to work.. surprise! Evidently, they had dropped the backpack, with the laptop inside, as this was half open on its bottom, screen out of its place!!
The management simply stated that "no one recalls any problem occurring", and the insurance company of course refuses to pay.
My stay at the Inn of Chicago ended up costing me 250 dollars repair, two half days of work lost, and I don't know yet how many further problems with this laptop.