The hotel was being renovated at the time we were there, but we weren't informed before we checked in. Because of this, there was no restaurant or lounge, which would have made our stay a lot more comfortable as it was twenty-five degrees below zero outside, and walking to get meals was uncomfortable to say the least. The staff was unable to find our confirmed reservation when we went to check in, so this process took over twenty minutes. Twenty minutes that we stood in the drafty, cold lobby without so much as an I'm sorry this is taking so long. On the other hand, the housekeeping services were outstanding and very friendly and helpful.