I stayed at this hotel from september 9 to 16. On my last night, while packing, I found that my iPod was missing. I went downstairs to report this at about 10 pm and I was asked to fill some papers with a guy that never identified himself beyond being a security guard and no copy of the forms were offered to me. At one time this security guy told me that he needed to file a police report and even when there was a phone on the desk he went to another office and made the call (so I was told). He promised to give me the number of the report but today, more than 2 months after the event I still don´t have it.

I left the next morning at 6 am so there was no more information about this issue the next day. I had to make no less than 8 calls from Mexico City in order to find out that maybe an answer was due for the following week. Another series of calls followed, all by myself, none by the hotel. Eventually they told me that the cleaning maid reported that she had never saw the iPod and that was it.

The hotel, I was informed, had no responsability at all for the goods of their guests. So, if you are planning to go there, keep in mind that you are on your own. I guess that this might be the case for a $20.00 per night place in some forgotten part of the country but surely is not to be expected for a respectable business hotel in Chicago Magnificent Mile.

Or maybe it has to be with the fact that I am not American and live in mexico. Trying to follow up a claim like this is so frustrating and time consuming and in the end nothing happens at all.

About one month ago a person from the hotel got in touch by email offering a response in a few days but I am still waiting.

In short, if you spend some nights there my advice is to carry with you all your valuables as they will be safer with you in the streets than in the room and the hotel takes no responsibility at all for whatever happens to you or your valuables. And this is a business hotel!