Hyatt on Capitol Square Hotel - Page 2

We stayed in the most expensive room, the Presidential Suite, for our honeymoon and nothing we had asked for was done right the first time. The bathroom had mold in the shower and dirty grout. The faucets, including the Jacuzzi had black solids coming out with the water and through the jets. The furniture was beat up. Only one robe was offered. Lastly, there were paper cups to go with a 1-cup coffee maker in a 1200 sq. ft. room. The service was even worse.

It was a little expensive for the room size and somewhat rundown condition of the bath. The high speed internet service was an additional charge, even though I am a Hyatt Gold Card member. For the price of the room, I would have expected this to be included.

The hotel was attached to a shopping center, so I was able to do some shopping and eat at reasonably priced restaurants without leaving the hotel. The room was comfortable. The check in and the check out were fast. They also have a computer that will allow you to check in to your flight.

It was a typical middle of the road hotel. It was nice.

Needs Secure Parking Facility. The staff is great. The facilities kind of 80's, but the parking facilities available are unacceptable. Columbus has a severe homeless-street person problem. My vehicle was broken into. The homeless have the run of the parking facilities at night and there is no security whatsoever. If I was female traveling to Columbus, I would never stay here. Care needs to be taken when making a reservation at a downtown Columbus hotel. One needs to check for secured parking. I do about 200 room nites a year in places from one star to four stares and in the 6 years I been doing what I am doing, I have never seen such a poor excuse for parking facilities or security. It seems at the Hyatt Capital Square, the law of the jungle applies.

The service was usually good. My advice is if you need something faxed, make sure to insist that they fax it immediately. I had a problem with faxing an important document.

This hotel made me feel extravagent: The food was excellent and fairly expensive.

Its location is great but there's nothing exceptional about it. If you have business downtown, it's the place to stay. At least you know that it's clean and quiet. I just wish hotels in general would get really comfortable beds.

The location was nice, and it was very convenient that it was connected to a mall. The room was very comfortable. The elevators were very slow and if you need to get around quickly, take the stairs.

This hotel made me feel comfortable: The beds were very comfortable and the sheets were very nice.

The hotel is in a perfect location. It's comfortable, but lacked the amenities found in cheaper hotels (free breakfast, in-room refrigerator, etc.).

For the money, it was not much different than most other hotels I've stayed.

Hyatt on Capitol Square was very nice, clean, friendly, and accommodating.

This hotel made me feel respected: They were just very responsive to my requests or needs.

I would just like to say," thank you for the kindliness you showed my family and friends when we were there."

This hotel made me feel welcome: The staff was well rounded and very respectful. Upon arrival at the hotel we had a very warm greeting. My stay there was very enjoyable.

Not as nice as I had expected.