Hyatt Summerfield Suites El Segundo Hotel

I liked the Facility. I liked the room. I liked the room service. I liked the breakfast in the morning and the appetizers in the evening. I loved the location. The worst thing about the whole experience is the front desk management. They are absolutely horrendous. Because I was on business my room was billable but trying to get the hotel manager to inform me when he was charging my personal card was like pulling teeth. To even get an accurate bill once I was out of state for my previous stay was a couple hour task over the phone. I would have packages come to the front desk and they would never call to let me know I had a package (well they did for the first week). I would have to routinely check in and ask if I had a package, a real pain. Now that I have been out of the hotel going on for 3 months I have a charge on my credit card for close to $800. So now I have to spend EASILY another 3 hours back and forth with their worthless management to get them to figure out why they billed me when I haven't been in the state in 3 months.

I think I will honestly take the time to complain to Hyatt.

It really is too bad that their management is so horrible because otherwise they would have gotten a ten rating for me. Trust me, I know, I've stayed there for 6 months :P

The desk clerk was rude, the reservation was for a king - we were given 2 queen so that my husband and I (large people) couldn't share a bed and they had no other- the couch was in shreds- literally! The walls were black with finger prints, the beds rock hard and it's next to the metro train and train noise all night. We had booked it for 2 nights and checked out after the 1st it was that bad!

It was quite a change from the normal hotel chains. I loved it.

This hotel made me feel comfortable: I liked the comfort of being at home, so to speak.

This hotel location is convenient to several good restaurants, grocery stores, and other shopping facilities. It is also convenient to the beach. The pool party which I understand occurs most every weekend was a nuisance and dirtied the pool for days afterward. The hotel should assert more control over who uses the pool and barbeque facilities on the weekend.

This hotel made me feel important: Most of the staff remembered my name throughout my stay. A couple of them even remembered me from a stay years ago!

Free high speed internet is major selling point!