Hyatt Summerfield Suites Charlotte Hotel

The hotel is acceptable when it comes to living conditions, however, please be advised that the management did not, in our case, backup the hotel staff in their commitment for 30 minutes extra of checkout time and we ended up paying extra half day charge.

This hotel and all Hyatt properties have lost my business forever not because of the money but because I refuse to deal with a business where the management will not support the staff.

I stayed at the hotel for three weeks while in NC for business.

The hotel itself was fine, and the food offered in the mornings and evenings was fine.

However beware of the staff and security guards. Here is what happened: On my checkout day, I went to the parking lot and unlocked my vehicle with my remote keychain, and upon opening the driver side door, I immediately noticed the vehicle had been gone through. The glove box was opened, and items from the center console were scattered on the driver and passenger seats. As I turned to shut the door, I then noticed items in the bed. They included a briefcase and laptop bag, which did not belong to me.

I went back in to the hotel, straight to the front desk, reported the break in and asked the man running the front desk to call the police.

The staff person at the desk replied that there was no point in calling the police right away. He explained that break ins happen a lot here, and the police can't (or won't) come, until later in the morning.

During this conversation, the security guard came over and said before her shift started, around 9pm the night before, she noticed the truck had been broken into. She had in her possessions items from the truck including the frequent player cards. She explained she found them in the parking lot. This indicated to me that a bag of change I had stored in my center console, which is also where I had stored my player cards had been stolen.

From first glance, the truck showed no indication of entry. The driver side lock was damaged, but not immediately noticeable. Additionally, my truck sits pretty high, and I find it suspicious she was able to see in, and take note of the items askew, just on her way in for her shift.

If she had noticed these items the night before, I inquired why I had not been contacted, as my name is plainly visible on the cards. She then explained that she did inquire with a lady at the front desk , but there was no record of my name as a guest. I also found this hard to believe, because not only did I have a reservation, my name was included on the shuttle service list, used everyday for the last three weeks.

When this incident was discussed with my business associates also staying at the hotel, they explained to me that they had noticed the security guard looking in car windows as they were coming and going from the hotel parking lot.

Although this can only be speculation, I whole heartedly believe this security guard played some role in the break in. Or the security company hired by the hotel is not hiring competent trustworthy employees.

This hotel is being remodeled and will be really nice when the job is complete. The rooms are comfortable, the location is convenient to most of Charlotte and the staff is friendly. However, it was never mentioned when we made our reservation that the whole lobby area is being revamped. This means that there is no "full breakfast buffet". Instead, the breakfast is in a little room (formerly the fitness room I think) off the makeshift lobby. It was a very disappointing continental breakfast with the usual muffins and bagels in plastic bags, instant oatmeal packets, cereal in little boxes and some bread, English muffins and raisin bread to toast. There were also apples and bananas. There were some cheerleaders staying in the hotel for a competition and it looked like their parents snatched up all the fruit to save for later as there was no fruit left at all our first morning. It was a very high calorie, high carb breakfast. Since the breakfast room is in what used to be the fitness room, the fitness area has been moved to a little office that now contains a stair stepper, a tread mill and a weight bench along with a TV. I needed to burn off all the calories I consumed at breakfast and found the fitness room disappointing. We feel that we should have been informed prior to our visit that the hotel was being remodeled and that the breakfast was just the usual continental fare we can get at most hotels. If we had known we would have stayed someplace else. The reason I gave this hotel a 6 instead of a lower score is because our room was so nice. The rooms are also being upgraded and our room was not totally "new" but it was exceptionally nice. We loved having a suite with a separate bedroom with a TV in both rooms. The living room TV was HD and my husband enjoyed watching the football game on it. Meanwhile, I carried on a phone conversation in the bedroom and didn't disturb his game. Since there is no lobby in the hotel at this point there would have been nowhere to get away to have a phone conversation if we had not had the separate rooms. The king size bed was extremely comfortable as was the couch in the living room. There is no table in the room so eating in the room (there is a small kitchen) is a little difficult. We would stay here again but not while it is under construction.

It was a very pleasant stay. I have recommended this hotel to others.

The location was convenient for my purposes. The room rate was excellent for what I got. I will stay there again.

This hotel made me feel important: It was a suite so I could cook and watch TV in a separate room from the bedroom.