I arrived in the hotel to find the room very smelly. The bathroom toilet had a stain on the seat and I wondered if this was causing the horrible smell in the entire room (almost as if baby diapers were left in the room for days!).

There was no extra soap and no creamers in the room! I called up the front desk and they said there was no room service - I had to walk all the way to pick up a soap!

Wireless was not working and I had to be on a call with Wayport Access (the external wireless company) for half hour only to be told that there was an issue with the room. He mentioned that he would personally talk to front desk to send a LAN cable. An hour later - no response. I called in front desk to get the cable and they replied rudely that there was no room service!

I finally asked for a room change as I could not stand the urine smell any more. Thank God I got a room change - but again, this room had no creamer. I did not bother calling up front desk. And the bedsheets were so rough that I just could not get sleep. And on top of this - my room keys were coded incorrectly so I had to walk back all the way to change the code.

I will NEVER come back to this hotel - this does not sound like a 'HYATT' at all - just a cheap motel. A disgrace to the brand name of Hyatt.