I stayed at this hotel after being "bumped" by United Airlines. The check in process was standard - quick in and out. They made sure that I had personal hygiene items and a bathrobe since my baggage didn't travel with me. The room was clean, good bedding, plenty of toiletries and good in-room coffee. They have a snack bar where I was able to purchase reasonably priced meal items including Starbucks coffee. The free airport shuttle comes/goes every 10-15 minutes. There is also a free shuttle that takes hotel guests into Burlingame proper.