I have no idea why anyone stays here. It is FAR from downtown Monterey. My advice is to stay at the Marriott downtown, which is walking distance from dozens of shops and restaurants and even 2 British pubs! The Hayatt is miles from downtown, on the other side of the freeway. They only thing going for them is a second-rate golf course. This Hyatt does not deserve the Hyatt name. The staff is rude, ineffective and communicates poorly. I have never received such poor service as I did from the registration desk staff.