Watch out for being overcharged!
Posted May 13, 2008
by digichic,
1 reviews
24 year old woman with a moderate budget, traveling for leisure
We live in Round Rock and decided to get-away for our anniversary/birthday weekend. I went online (hyatt lost pines website) and booked our reservations in advance to ensure we got the room I wanted. They charged the account $1200 right then and that was fine. On checkout day we received the final bill for $1700 which was correct except they didn't deduct the $1200 that we'd already paid when I booked online. We get home and check the bank acct. so we can call and have them adjust the bill. When looking at our acct. we see that there are multiple charges one for the $1200, one for $1700 and then two more equaling another $1700!! It took us a week and about 15 calls to get this mess straightened out and have all the charges reversed where we only pay the $1700 and not $4600!
Be wary of having your credit/debit card on file! We will not be returning anytime soon which is a shame because the place is beautiful and the food is great, but way too expensive!
Forgot to mention we had a spider in our bed upon arrival and if you're allergic to down bedding beware!
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