My wife and I stayed at the Hyatt on our trip to the Cleveland museum of art for out 9th anniversary. I reserved a room with a king sized bed online a week before our stay and received an email that the booking was confirmed. Upon arrival we were...

read full hotel review on IgoUgo.com

There were good things and bad things about the hotel. For the good things, the staff was friendly and the room was clean. Now the bad. Parking cost $21 per night!! That seemed unreasonable to me especially since we were staying for 2 nights. We were also charged the wrong amount for one our nights but that was taken care of quickly. The building "The Arcade" is gorgeous. It's one of the first indoor malls in the country. Very beautiful architecture so I give Hyatt props for restoring an old building and being creative with its reuse.

I would stay again but I would figure out something else with the car.

Traveled to Cleveland specifically to eat at Lola and the Hyatt was only steps away! We booked our room at a special summer weekend rate and we recieved a daily food credit (used for breakfast) so this was an unbelievable deal! The desk staff was...

read full hotel review on IgoUgo.com

Staff was very accomodating. Valet parking was very quick and efficient. Room was very clean and comfortable. Location was excellent for Browns' stadium and numerous restaurants to meet any tastes.

read full hotel review on IgoUgo.com

Excellent place to stay. Spacious suites. Clean, and comfortable. Wonderful service. In walking distance of lots of restaurants, shopping and sight-seeing.

read full hotel review on IgoUgo.com

We stayed here over the Christmas holiday last year and it was a fun and great hotel to stay at. We came back to our room in the evening of the 24th and found milk and cookies to have been delivered!

The hotel itself is in a historical building, once a shopping arcade. I remember growing up in Cleveland and going to the old arcade, and the hotel renovation has not deterred at all from the charm of the building.

Our room was quite large for being a standard king. The amenities were well appointed and suited for the average traveler. The staff was pleasant and helpful. The location of the hotel is right downtown, you can walk to tower city and there are plenty of food, shopping and entertainment options within walking as well.

My only qualm was the price of valet parking, and the lack of a visible self-parking option.

We were charged for tickets and a breakfast that we didn't use.

It’s an absolutely beautiful hotel. I loved everything about it. The service was great. The room was great. I would visit again.

The staff was very friendly. We were there on business and check out was at noon but our meeting wasn't over until one p.m. They allowed us to keep our luggage in our rooms until one at no extra charge. I thought they were very accommodating. It was well appreciated.

It’s a nice hotel in the heart of the city. It is convenient to Browns Stadium and other attractions. It is my second time staying there.

The staff was superb. They were friendly and accommodating in anything we asked them for.

The staff was accommodating. The room was inviting and the beds were incredibly comfortable. I didn't feel like I need to worry about anything going wrong.