Hyatt Regency Cleveland at the Arcade Hotel

We stayed here over the Christmas holiday last year and it was a fun and great hotel to stay at. We came back to our room in the evening of the 24th and found milk and cookies to have been delivered!

The hotel itself is in a historical building, once a shopping arcade. I remember growing up in Cleveland and going to the old arcade, and the hotel renovation has not deterred at all from the charm of the building.

Our room was quite large for being a standard king. The amenities were well appointed and suited for the average traveler. The staff was pleasant and helpful. The location of the hotel is right downtown, you can walk to tower city and there are plenty of food, shopping and entertainment options within walking as well.

My only qualm was the price of valet parking, and the lack of a visible self-parking option.

Overall it was good expect the tub. The tub was not clean at all and has stains left from previous usage. That should not happen.

This hotel made me feel inspired: The one I stayed in is located in a historical architectural site. The design of the arcade is really special.

We were charged for tickets and a breakfast that we didn't use.

It's an absolutely beautiful hotel. I loved everything about it. The service was great. The room was great. I would visit again.

This hotel made me feel welcome: The staff was very friendly. We were there on business and check out was at noon but our meeting wasn't over until one p.m. They allowed us to keep our luggage in our rooms until one at no extra charge. I thought they were very accommodating. It was well appreciated.

The staff was superb. They were friendly and accommodating in anything we asked them for.

This hotel made me feel relaxed: The staff was accommodating. The room was inviting and the beds were incredibly comfortable. I didn't feel like I need to worry about anything going wrong.