Hyatt Regency Cleveland at the Arcade Hotel

There were good things and bad things about the hotel. For the good things, the staff was friendly and the room was clean. Now the bad. Parking cost $21 per night!! That seemed unreasonable to me especially since we were staying for 2 nights. We were also charged the wrong amount for one our nights but that was taken care of quickly. The building "The Arcade" is gorgeous. It's one of the first indoor malls in the country. Very beautiful architecture so I give Hyatt props for restoring an old building and being creative with its reuse.

I would stay again but I would figure out something else with the car.

We stayed here over the Christmas holiday last year and it was a fun and great hotel to stay at. We came back to our room in the evening of the 24th and found milk and cookies to have been delivered!

The hotel itself is in a historical building, once a shopping arcade. I remember growing up in Cleveland and going to the old arcade, and the hotel renovation has not deterred at all from the charm of the building.

Our room was quite large for being a standard king. The amenities were well appointed and suited for the average traveler. The staff was pleasant and helpful. The location of the hotel is right downtown, you can walk to tower city and there are plenty of food, shopping and entertainment options within walking as well.

My only qualm was the price of valet parking, and the lack of a visible self-parking option.

Overall it was good expect the tub. The tub was not clean at all and has stains left from previous usage. That should not happen.

This hotel made me feel inspired: The one I stayed in is located in a historical architectural site. The design of the arcade is really special.

We were charged for tickets and a breakfast that we didn't use.

It's an absolutely beautiful hotel. I loved everything about it. The service was great. The room was great. I would visit again.

This hotel made me feel welcome: The staff was very friendly. We were there on business and check out was at noon but our meeting wasn't over until one p.m. They allowed us to keep our luggage in our rooms until one at no extra charge. I thought they were very accommodating. It was well appreciated.