2,019 guest rooms including more than 175 suites on the Magnificent Mile, only minutes from Chicago's business and financial district. Fo... more »
2,019 guest rooms including more than 175 suites on the Magnificent Mile, only minutes from Chicago's business and financial district. Four restaurants and lounges including: All Seasons Café for American contemporary cuisine, Stetson's Chop House, Chicago's signature restaurant for steak and seafood, BIG: Brasserie and Bar, one of the longest bars in the U.S. with a rare selection of spirits, and Knuckles Sports Bar featuring state-of-the-art large screen televisions to watch sports action from around the world and special promotions nightly. The twin tower hotel has 210,000 sq. ft. of flexible meeting and exhibition space. Regency Club and Hyatt Business PlanTM guest rooms. Complimentary in-house fitness center, Gold Key, Pinnacle and M&D Award winner.
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Customer service can make or break a hotel. Many things can be overlooked if the staff is helpful, courteous, and knowledgeable. And when the customer service is bad, it makes everything else sour in comparison. My recent stay at the Hyatt Regency Chicago feels like a disaster. When we first arrived, we had paperwork stating that we had pre-paid. Our card had been run 9 days prior to our stay, when we booked it, and the hotel had conveniently forgotten this when we checked in. They assured us that we would not be double-billed and demanded we give them our card again. So we spent the whole trip worried that a rather large charge (we were staying many nights) would end up charging twice to our card. We were also given a discount on valet through AAA, the hotel at first knew about it, then had no idea, then knew again, then ended up charging us the full rate. The final straw on this camel's back was that our brand new car was damaged in excess of $1000 by the valet, who backed the car right into a pole and attempted to cover it up.
51 year old with a luxury budget, traveling for leisure
We drove for a graduation, easy to park if you valet, easy to get to (2 blocks from Lake Shore Dr), then you can walk to anything in downtown. Rooms were comfortable and clean as you would expect from Hyatt. Only negative was mold on shower ceiling from leak in room above.
28 year old with a moderate budget, traveling for leisure
My husband, son and I stayed 2 nights at the Hyatt. The location was great - a short walk to tons of attractions and steps away from 'The Magnificent Mile'. The service was also top notch by every employee at the hotel.
On our second and last night I woke up and flipped the comforter over to get out of bed. It was a little further than I usually toss it, and I noticed a yellow stain on the underside. I was disgusted and surprised but when I continued to turn the comforter over - I was speechless. There were two large basket ball sized urine stains on the underside of the comforter 2 feet away from the foot of the bed. The stains were dry and there were no other marks anywhere on the bed.
I immediately took pictures and called the front desk to request a manager. A person named Kaylee came in and was also disgusted and was shocked that it wasn't thrown out.
I explained to him that I did not want to ask for any compensation as no dollar amount could justify sleeping in urine. He understood and explained that he would take care of it and he would make things right and seemed genuinely concerned.
We went for breakfast then proceeded to check out. At the front desk we saw that he did in fact request a refund, but only partial. We were still billed for things like parking, internet usage, etc. We actually paid over $100 for staying 2 nights in a bed with urine stains that may or may not have been washed (they still can't prove if it was a washed stain or if it was unwashed).
I went back and told them to take the money back and I would rather pay full price then take their partial refund. It felt like a slap in the face. Even the agent at the front desk told me that if I went to him first he would have wiped the slate clean and refunded everything and agreed that it was their opportunity to make things right. He was seemed shocked that the manager didn't request a full refund. He mentioned that even him as an agent could have authorized it.
I am upset that a hotel like the Hyatt could penny pinch. But my main concern is that I would never have seen this urine - it was an accident. How many other people in that hotel are sleeping with filthy bedding?
How can I report this to a higher authority? Any help would be appreciated.
While the hotel itself is not bad, the
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Posted Feb 20, 2009
Horrible
While the hotel itself is not bad, the rooms were a huge disappointment. We were celebarating valentine's 2009 at Hyatt and had requested for a quiet and private room. It was awful! We could hear our neighbors throughout and next morning were woken...
While the hotel itself is not bad, the
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Posted Feb 20, 2009
Horrible
While the hotel itself is not bad, the rooms were a huge disappointment. We were celebarating valentine's 2009 at Hyatt and had requested for a quiet and private room. It was awful! We could hear our neighbors throughout and next morning were woken...
Our "Junior suite" had no view and in
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Posted Jan 05, 2009
Okay
Our "Junior suite" had no view and in the morning there was no hot water for taking a shower. The bathroom did not have a tub, only a stand up shower (which was true for all three bathrooms that we used in the hotel.) The stand up shower wouldn't...
My fiance and I stayed at this hotel
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Posted Jan 05, 2009
Good
My fiance and I stayed at this hotel three days before new years until new years day. The location was great we had an excellent room overlooking the city and the lake. The hotel staff from the valet to the housekeepers were great and attentive.. I...
It was an excellent experience. The
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Posted Dec 02, 2008
Good
It was an excellent experience. The staff was helpful and friendly, never pushy but there if you had questions. The room was very well appointed with all the necessities one could need. The bed was quite comfortable, the decor appropriate, and...
The Hyatt-Regengy on Wacker Drive is
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Posted Dec 02, 2008
Excellent
The Hyatt-Regengy on Wacker Drive is great. The service is top class, and this hotel is close to every thing in the downtwon Chicago area. The bar and the restaurants in the hotel are also high class, specially Stentson's steak house.
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