I could go on, and on about our stay but I'll keep it short.
First off the positives - The bed was the most comfortable hotel bed I've ever experienced. Our well priced breakfast buffet was delicious and had a vast array to choose from, even shrimp and crab legs! The fitness center equipment was excellent. Wonderful sauna and steamroom (if you could navigate through the mess in the lockerroom to get to them!) Nice quality toiletries that were replaced each day.
The bad - Unfriendly, uncaring, uninformed, indifferent staff (with the exception of the doorman we met at check out who was wonderful; so pleasant, nice and helpful.) Despite a supposed recent property facelift it was shabby and run down looking in both the lobby as well as the rooms. Lip marks were present on the drinking glasses in the room - thank goodness for the paper cups supplied as ordering clean ones from room service showed a charge in the hotel inroom guide. Though clean, the bathroom was worn and rusty and had broken fixtures. Our order of 2 items from room service, ordered a certain way because of a food allergy, came up to us completely wrong - though it was remedied quite quickly at no extra charge.The pool was dirty and the locker rooms were dirty, unkept, lacked amenities like baskets for used towels so they were dropped all over the floor, shower soap dispensers were empty, toilets were out of toliet paper. The fitness area as well as the lockerroom had no towels. The pool area did have towels but they ran out and were never replenished (they were like sand paper anyway). Everytime I was in the locker room the shower curtins were in a heap on the floor. There was non-working whirlpool (for 7 months) even though website listed it was an amenity. Unattended fitness/pool desk area allowed chaos to rule and made it hard to book spa services...which we decided not to get because of previously mentioned experience in the health club area.
There were no amenities like robes in the rooms, no inroom safe, no minibar. No coffee/tea in the lobby or fitness area in the morning. For a hotel of this price and level I expected these kinds of things.
Bottomline this hotel is not worth the price. With so many other choices in the area, not worth ANY price! We'll never go back and based on the attitude we got from Hyatt after our trip when we tried to voice our opinion we will not be choosing any Hyatt properties!!