Hyatt Regency Bonaventure Conference Center and Spa Resort

Check in time is posted a 3pm, our group (a high school band that had purchased a package we had a total of 222 people who were part of the package) had reserved rooms well in advance of our arrival by 6pm when we were given keys to our rooms we still had 10 rooms of our group that had no room. It was between 7:15 and 8pm on 12/13/07 before we all had rooms. I made multiple request for towels and eventually had to go to the desk and demand either towels or a manager. The security procedures at this hotel a lacking, they issued a replacement key without even checking my name against the names listed in the room or asking for any ID. The decor was "ok". I would recommend this place only if you do not intend to shower and want strangers to have access to your room.

Perhaps this is a nice hotel for some folks, but I was extremely unlucky in that I was given a room that was substandard.

The shower handle was broken (non-functioning), TV cables were missing (not-functioning), no bed skirts to the beds (disgusting), stains on the carpet (equally disgusting) and construction in the hallways (unpleasant).

After waiting for the fixes, I eventually had to move rooms. Although I was promised a refund, I never received one. The stay turned out to be horrific.

I had a great experience and I had no problems.

This hotel made me feel inspired: It made the vacation a real vacation.

This hotel has great service, and beautiful views - I give it 4 stars!

I had a well rested mini vacation, with all the comforts of home. There was a magnificent spa.