Hyatt Place Plantation

I love how the hotel staff was so helpful to us. We had a serious situation and they gave us more than enough time to sort our problem out. They were courtious, pleasant, and very attentive to us. I love how clean the rooms and surroundings were. the pool area was nice and the water was warm. The breakfast area was set up real nice except for having paper plates to eat out of i expected glass plates and silver wares. The price for the rooms were a bit ok but could of being a little less. In all my very special someone had an amazing time there and we hope to bring the kids back during the christmas holidays.

This hotel was not up to Amerisuite's quality. We arrived as part of a large group and all the plates and glasses were removed from the breakfast room, and we were given paper plates for the rest of the group's stay. The hotel staff was on the phone chatting with friends every time we came or left. When we checked out, we were not given our hotel points for our stay. It was just not the Amerisuites experience we expected.

We were there for one week. One night, the agent was on the telephone every time we entered or left the hotel. They put out paper plates for most of our stay for the buffet. This is not like other AmeriSuites hotel. It is a very poor franchise location.