Hyatt Place Norcross

I did not need my Tom-Tom Navigational Device as the company I had business with was only a mile away. I put the device in my suitcase when I left for the day. When getting ready for check out I noticed it was gone from my suitcase. "Sorry but Ga. law protects innkeepers for this sort of thing". "You should have left it in hotel safe which is in the lobby". That being said all maids have the right to rifle your belongings. Stay away! No reimburement, no apologies. After several calls placed to hotel manager I finally got in touch and was quickly brushed away. Stay Away!

Prepaid business trip, yet I was charged hundreds of dollars the day AFTER I checked out by 'mistake.' Why? 'We have no idea why you were charged.' 'Someone used the wrong folio.' Management was unapologetic and unhelpful until I had my bank on the line and demanded that they retract the charge. Sneering gallery hosts transferred me to voice mail, the manager didn't believe me at first, even though he could see the bill. No apology, no explanation. I told them that I would never stay there again, and had recommended to my business never to use them again, all they had to say about it was 'We're sorry you feel that way.' Well, I'm sorry Hyatt Place Norcross is such a terrible hotel, and that I ever had to deal with you.

Hyatt Place IS NOT Hyatt. Hyatt Place is a glossy coating over a two-bit motel chain. The menu is unappealing and there is no delivery to rooms - plan on walking down to the Gallery to wait 15 minutes for anything freshly prepared. The phone in my room didn't work when I checked in, and I lost two messages from other members of my group in consequence. Their wireless setup only has a 24hr IP address, so you have to re register daily - not ideal for checking your email quickly first thing in the morning. Lackadaisical service, shoddy accounting, miserable experience. Don't go here.

The location was excellent. It's a nice place to stay.

They have nice rooms, a big TV, and are very comfortable.

The staff and service was professional and efficient as well as being very helpful.

This hotel made me feel welcome: When the cab driver would not help with my luggage an off-duty housekeeper, who was waiting for her ride, took the time to help me with my luggage.