My sister recently was married and we had the entire wedding party staying at the Hyatt. We had checked in during the day, but my sister was checking in after the reception (the reservation had "late check-in" indicated). When we arrived, the hotel had overbooked the honeymoon suite so my sister and her husband had no room. We could have given them our room, but then where would we sleep? It took the hotel 2 hours and 40min to transfer us to another hotel. They were very difficult to work with, rude, and inconsiderate. We paid for this room back in November. I paid for my room at that time as well, and they charged my card again. Needless to say, we are all getting our money back and never staying at a Hyatt again.