Hyatt Place Cincinnati Northeast

We got in town late the first night, very tired, and had to change rooms because the heat would not work (cold winter night). In the next room, the internet connection did not work, and even though the manager promised to have it fixed by the time we returned that evening, we were told by staff that he never sent anyone to the room. As a result, I was unable to do work that I needed to during my stay. The water pressure in the shower was low, and the tub was a slow drain. The manager also promised to discount the stay, which he did not do, and so the front desk clerk said she could only credit my acct $50. I will never stay there again, or recommend.

My sister recently was married and we had the entire wedding party staying at the Hyatt. We had checked in during the day, but my sister was checking in after the reception (the reservation had "late check-in" indicated). When we arrived, the hotel had overbooked the honeymoon suite so my sister and her husband had no room. We could have given them our room, but then where would we sleep? It took the hotel 2 hours and 40min to transfer us to another hotel. They were very difficult to work with, rude, and inconsiderate. We paid for this room back in November. I paid for my room at that time as well, and they charged my card again. Needless to say, we are all getting our money back and never staying at a Hyatt again.

The room was newly renovated. It was very nice. The stay was pleasant.

This hotel made me feel content: The room and the facilities were very comfortable.

The beds were incredible. It was under construction.

This hotel made me feel secure: The hotel felt safe. I had to use my passkey to get in late at night. I didn't see people loitering in the lobby.

The reservations were messed up but they got it fixed.