Hyatt Dulles Hotel

Pictures on the Hyatt website don't match what you actually get. The photos of the junior suite depict a flat screen TV, two rooms separated by a divider and new, modern furniture. Checking in revealed that wasn't the case. The suite looked like a regular hotel room reconfigured so there could be a minuscule sitting area. TV was old and the room's fit and finish was suspect. Wallpaper was ripped, bathroom was dirty and the sliding door in the bathroom was gouged beyond repair. No microwave or mini fridge in room.

The room had also been reserved as a smoking room online, but come to find out the hotel had 3 smoking rooms, and none of those were doubles. The front desk put us in a non-smoking room, which turned out to be the real charmer above. Did the front desk apologize for the trouble? No. Did they act surprised when I pointed out the website was misleading? NO.

What a disappointment. This has turned me off to the entire Hyatt chain.

It was a replacement for our original hotel which overbooked. The hotel was as expected, clean, with comfortable beds.

I used the hotel due to an airline flight cancellation, their choice of hotels. I was surprised at the reasonable rates for a Hyatt. The comfort and service were pretty much what I would expect from the reputation of the Hyatt chain but far exceeded my expectations for the hotels I usually use. I would definitely consider the Hyatt for future stays where I have never considered them in the past.

This hotel made me feel practical: The rates were comparable to others I would have considered. I received more attention and amenities than I would have expected at the other chains that I normally consider.

The location was very convenient and included a free shuttle bus. I wouldn't normally expect their rates to be in my price range so I don't usually consider them when booking a hotel. After this stay I would consider staying at a Hyatt hotel since the rate was affordable and the room and service was what I would expect from the Hyatt name, but well above what I would expect from the hotels I usually use.

This hotel made me feel extravagent: The room and amenities seemed more lavish and complete than I would have expected even from a Hyatt. Anything I wanted was already in place. I didn't need to contact them for anything.

The room was very clean and comfortable. The comfort of the beds was much better than the average hotel. We enjoyed our stay.

This hotel made me feel content: I felt happy because I got a good nights sleep.