Humphrey's Half Moon Inn and Suites Hotel

It is a great hotel. The restaurant and the lounge could be more accessible to the hotel guests without the cover charge and long waits.

I stayed at Humphrey's last August and would never stay there again. We stayed there for five nights. When we woke up after sleeping the first night we found ants crawling on the floor next to the bed. I went down to the front desk to complain and found the clerk to have an attitude with me. We were then told that they would give us a room upgrade for our trouble and then told us an upgrade was not available so they gave us a different room.

Then, on the morning of our last day at Humphrey's, I found ants all over the bathroom. I went down and complained again this time asking to speak to the manager and was told the manager was in a meeting and was not available and was basically given the same treatment of indifference. I then proceeded to write a letter to the owner of the hotel outlining what I had encountered at his hotel but I never received a response either via letter or telephone call.

The hotel was in a great location, close to everything we needed. They put us in a room overlooking parking lot for first night. Upon our request, they moved us to an inside garden view.

This hotel made me feel relaxed: Once we moved to garden view, it was very quiet. The maids did not try to get into our rooms for cleaning. They waited until we left for our day's activity and then cleaned.

It was a very nice property with above average amenities. The restaurant had fabulous food while hotel and wait staff were above par in friendliness and service.

This hotel made me feel respected: The service staff was empathetic to our individual needs. The wait staff at restaurant was happy to accommodate us and give special service.

The hotel is in a wonderful location, with great views of the city. It was close to everything we needed. However, we did not like our room looking out over the parking lot, but they did move us to a courtyard room when one became available.