Hotel Teatro in Denver got it right.
From the moment the bellman opened the cab door to welcome you in, every connection with a hotel employee was consistent. Consistently excellent and I was surprised by my appreciation for it. Then I realized, how often does one receive a truly 'hospitable' experience in a downtown hotel in a major US city? Rarely I believe. As a seasoned business traveler, I know what I'm looking for and I know what is real and not real.
The rooms, the comfort and quality of the environment was stellar - as expected. The real beauty was the service....the unexpected excellence that was delivered from the bellman to the front desk to the concierge to the housekeeper. They all got it right.
I encourage anyone booking a hotel in Denver to only consider the Hotel Teatro for a genuine hospitable experience.