Hotel Indigo Scottsdale

AVOID this hotel! You might be overcharged when making changes to reservations . you might want to get a lawyer if you change a reservation! OK, I am being sarcastic but this is a crazy story. Here are the details that drive my rating: I stayed there in April 2008. I originally booked a 2 day vacation package then called the hotel and they ALLOWED me to change to one night. During check-in the reservation was only 1 night, however, I discovered a month later that they charged me two nights to my credit card. Repeated work with the hotel reservation and manager resulted in an explanation that I booked a non refundable package AND when I called to change the reservation that I made a decision to leave early. Who changes reservations and leave early when rooms are paid? When I made called to make the change to the reservation, I was not told anything about the non refundable section. I was totally misled and the manager reasoning of keeping my money is illogical. With such reasoning and logic applied to my case suggest that you should AVOID this hotel ! Stay at the W Hotel a short distance away which will open shortly or stay at other hotels. TOO MANY OPTIONS in Scottsdale! Go elsewhere!

Let's start with the good, since the list is short: modern and clean rooms, within walking distance to shopping and dining. Now for the bad: this was the noisiest hotel we have ever stayed in. It is right in the middle of the entertainment district so it is surrounded by nightclubs. There were parties going on at the hotel pool and outdoor patio until 3:00a.m. and the manager said they couldn't do anything about it. This would be great if you were a spring breaker or single person looking to party. Definitely NOT recommended for families, honeymooners, or anyone looking for a relaxing stay.

I didn't expect to enjoy a hotel so much. I went to Scottsdale to enjoy spring training and have fun with my friends and family, but was surprised to enjoy the hotel more than anything else. We had a great time relaxing on the patio every evening and enjoying the sunset...not to mention a few drinks.

The rooms were awesome, big bed, wood floor, LCD tv, and walk in showers, they remind me of staying at the W hotel.

I will be back.

Wow. The rooms are a welcome change from the typical stuffy and often dirty hotel room. My room included hardwood flooring, LCD tv, CD stereo, walk in shower, and granite counter tops! I was very impressed. The location is awesome, and staff was very helpful. I will stay again.

This hotel is still under construction, the pool is still closed.

The room was nicely equipped, although I had to ask for a fridge for an extra $10 per day.

The floors are Pergo laminate which is nice for allergies, but a little noisy. I did keep the fan on to cut down on the noise. The 'desk' area is right next to the AC unit, you can work but you'll have cold legs. There is a blackout shade which was a welcome change to the typical curtains.

The 'dresser' was very shallow and would hold very little.

My check-in experience left much to be desired. It appeared that the employee behind the desk was still green. He could not find my reservation and would not give me a room. I had to produce my confirmation from US Airways to indicate that I had paid for a package with my flight dates. He instructed me to go over to the shared PC to contact US Airways and straighten things out. Lucky for him, just before I was set to launch into a full fledged tirade, the manager came out and said that they would take care of everything and that I should return in a couple of hours.