We have just returned from the Hotel Blake. These areas need improvement. We registered at 9:30 am. We were told to come back at 2, which we did. It took us 70 minutes to register. We were then given a room key. When we got to our room, it hadn't been cleaned! We walked into a room with unmade beds, covered in blood on the sheets, towels, no toilet paper or Kleenex. When I went back to the hotel desk, I had to wait another 40 minutes to get service. I was then told that the cleaning crew would be another hour or so. We went back up and sat on the floor of the hallway (the lobby was already filled with people waiting for help). Finally, the two-lady cleaning crew came to clean our assigned room. We watched them. They left filled garage cans (with women's used sanitary products), didn't vacuum, left no towels, no pillowcases, didn't do a once over with dusting cloths in the dusty tables, and that is just the beginning.
When I went back to the main lobby desk to discuss this, they said that things were off this weekend, that there were no towels available. At 4:30 they said that they would switch us to another hotel on the other side of town. At this point, we had parked our car for $38 for overnight, we had carried our luggage upstairs, and we had made previous plans to meet friends from out of town in our lobby for 5! It would have been impossible and more expensive to move the car, us, etc. How frustrating. I felt badly for the girl (only one) on desk trying to handle our complaints and everyone else’s. There were many people there complaining about misassigned rooms, dirty laundry, etc.
We got back at 10 that evening, not wanting to waste four hours with hotel problems. I called up the desk at 10:10 asking for towels, toilet paper, Kleenex, pillowcases so we could go to bed. After 30 minutes and still no articles were brought up, we called again. We finally got two towels, Kleenex, and toilet paper, pillowcases at 11PM. Also, there was open wiring in the bathroom nest to the sink, and no hot water the next morning for showers. When I asked to speak to the manager, I was told she wouldn't be in till Tuesday. I have called and left a voicemail for her to contact me. I feel we deserve a refund for the time watched trying to get what is promised as well as frustration with this stay. On a positive note, the place is pretty and well located. But I would prefer to spend another $100 for what is promised, a quick registration ( I had prepaid!) and using the time to our benefit. We were only in Chicago for 24 hrs, and approx. 4 was used in getting what we were promised.