My family after traveling 13 hours to get there was told we had no reservation-

We showed them the paper confirmation made in June from Orbitz. They then blamed Orbitz for not faxing them the information and added they turned away 4 other bookings the night before. The state fair was in town so we were out of luck and sleeping in the car- what killed me was how the so called management showed no interest in helping us or fixing an obvious problem. For instance- they said belatedly they turned away 4 bookings the previous evening yet made no effort to contact Orbitz about the potential problem- and I'm guessing still haven't. The hotel administration also looks to be an outfit that cuts corners at every opportunity- you could tell -they were an increase profit at every opportunity- it's a cheap place. They suggested I go online and look for rooms somewhere else- they had 1 computer in the lobby and get this as hotel staff member was on it checking his email and WOULDN'T GET OFF.

I don't know who is actually in charge- I was passed off the various people claiming to be the manager and thus lied when they sent me to the next person- it's family run and they have not a clue as to how to run a hotel-a hotel maid was enlisted to check us in and quickly was lost shockingly

and it smelled bad