Homestead Studio Suites Hotel Miami

I tried to contact someone for days with regard to the 12/24/07 - 12/31/07 stay I had at the Homestead Suites -Blue Lagoon. It was the worst visit I've ever had and I won't be returning nor will I refer anyone to this hotel where I did in the past.

To put this in a nutshell (if I can).

-I checked in late to find that the hotel is being rennovated whereas their website said nothing about that when I made the reservation

-My first Room had someone else's hair on the bathroom floor

-The bottom part of the refrigerator didn't work

-The frying pan had dead ants in it

-The TV didn't have a remote so I walked back to the office to get one only to find that the TV didn't work

-I had to stay in that room that nite because the front desk person was actually a security guard that was obviously overwhelmed with calls and lobby guests that he had no clue how to help

-Next morning I go to the office and express the details of that Room to be given what they call the "Presidential Suite"

-To greet me there's a huge spider in the upper corner above the mirror and dresser with an even bigger spider web with his little spider snacks in it

-The bathroom light flickered annoyingly

-I pull back the covers to stretch out to watch TV only to find hair (again) under the pillow

-I needed access to the internet only to find they charge extra for it

-The iron ruined my suit by spitting black gunk all over it. I called for another iron and the office said they would bring me a new one. 30 minutes later I walked over to pick it up since no one had showed only to be told that they didn't have any and would pull one from another room. That never happened either. I spent hours trying to fix/clean the suit and never made my business meeting that I spent months setting up. I went back the next morning and was given a new iron in a box but it was too late -my business associates had to fly out so I missed out on a million dollar deal.

-My last morning to check-out I got up around 4am to use the bathroom and turned on the light only to be greeted by a mouse in the kitchen! I packed my things and was outta there right then.

So after a week of those enlightening moments, I later found out that they had speedily charged my card on 12/26/07 right after I had just been moved to another room due to a complaint! No one ever asked me if the so-called Presidential Suite was any better than the other nasty, broken-down room. They just went and took their money before I had even been there the entire week.

I usually stay at this hotel every year for vacation in Miami but I'll never return. I travel 12 months of the year and this has been the worst experience to date.

My wife and I stayed for 2 nights (Fri/Sat), this past 7-8 Dec 2007. Check-in was OK. Room appeared pleasant. No ice machine was available because we had a kitchen. Asked to use ice trays in freezer, that water was good. I used my bottle water to freeze, and lucky I did. Refrigerator would not shut properly. No paper or plastic cups available because we had kitchen with large glasses and coffee cups, utensils. No paper towels, no amenities, only one bar soap. By 5:00pm Sat. housekeeping had not made beds nor taken old towels and replace with clean ones. I was informed housekeeping was scheduled for following Weds, even though we were to check-out Sun morning. I obtained clean towels from a housekeeper working my floor. Then toilet got clogged. Water overflowed to bathroom floor. I asked for maintenance service to unclog. None available. I asked for a plunger and I was told that I will be informed if "one" is found. I asked the same housekeeper for a plunger, which she obtained. She too was upset that the front desk would ask me to come to the front desk to get a plunger, when available. Not knowing that I fixed the problem, I inquired to the front desk when will a plunger be available, and she replied she'll leave a message for the next person coming on shift. I said that dirty water has overflowed to the floor. She did not seem to care! After I fixed the problem, the water was flowing from the sink (bathroom/kitchen) light brown color. Luckily, I used my personal water to freeze and for coffee. The next shift person was on duty, but was never told about the overflow problem. I never got a call. Furthermore, the bed was very lumpy and uncomfortable. This was a suite with king bed and sleeper sofa. No, we will not stay here again. Anyone who stays here for less than a week, bring your own towels, amenities, water, ice and possibly a plunger!

My staying in this hotel goes back for a long time. The location is excellent, their prices and staff are excellent, I want to go back right now.

I have stayed at this hotel several times before, and it was always a pleasant experience.