Homestead Studio Suites Hotel Dallas Hotel - Page 1

I stayed here for an extended period of time. What a mistake that was!

The rooms are filthy. You can't check in until 3 pm. The first room I was checked into was supposedly non-smoking, but reeked of smoke. Finally the third room I checked into was fine. This hotel is cheap and in a good location, despite the fact you can only turn one way onto Coit Road.

Also, there is no shampoo or soap when you first arrive. I had to go down to the store to get some. Also whatever "housekeeping" they claim is nearly non-existent. Maybe if they actually took care of the rooms this place wouldn't be such a dump.

They have a contract with the local gym where you can go work out but every time you go to the gym you have to fill out paperwork, can't they get some kind of deal where you just fill it out once then show a pass? This should be improved.

On the positive side, the staff is pretty friendly and the laundry facility is nice but you just have to get quarters every time. I wish I had stayed somewhere else.

The staff is very friendly and helpful. It has a great location to NorthPark Center.

I arrived at my assigned room to find the door jammed shut. I waited in the 27 degree weather for the security guard to come to the office and issue me another room. When he did, that door was also jammed. He worked very hard to either open the rooms or get me another room and finally, we found a door that opened.

Once inside, I was disappointed to find that the internet was extremely slow and timed out often. I paid $4.99 for internet access that I wasn't able to use because it wouldn't allow me to load any site. I was also disappointed to discover there wasn't an iron in the room.

Lastly, upon checkout, the staff giggled and talked amongst themselves about personal business, completely ignoring me, and never making eye contact. Since I paid $49.99 for the room, I guess I should have expected what I got, an average room with average service. But it’s certainly not what you'd expect from a 3 Star hotel.

The reservation attendant was difficult to get a hold of in the morning for check out and when we arrived for check in. For long term stays, this might be ok, but for tourists, it was simply unacceptable. The so called non-smoking room smelt strongly of smoke, especially the sheets. One glass closet door was cracked. The bed was uncomfortable and there were not any amenities for children.

The office hours were very inconvenient. They made us miss an event by having to check-in early. We had to come back after an event to check out since they opened late. They did nothing to accommodate our baby. The room was smoky. There were no extra pillows.