Holiday Inn on the Hill Hotel

1. Room was not available as booked. 2. Clock radio was broken. 3. 1/4 roll of toilet paper in room on check-in. 4. Restaurant is closed, so room service only, yet there was no room service menu in the room at check-in. 4. Breakfast arrived one hour after placing order, and the eggs were spoiled. 5. At 6:40 AM, room service was out of orange juice. 6. The grapefruit juice that substituted was watered down grapefruit juice cocktail. 7. A call 40 min after ordering breakfast got a "on the way" response (after the call had rolled over to the front desk and was re-transfered). 20 min after that, I got yelled at for calling again to check on the status of my breakfast. 8. HVAC doesn't work.

One more night to suffer through... do not stay here.

I parked my car in the garage. Came back a day later and a sewage pipe in the ceiling leaked raw sewage on my car. Hotel accused me of moving a cone to park in the space. Told me to go have my car washed. Did not tell me where the car wash was or offer to rinse off the sewage. It is months later and I have still not received an apology. Acid from sewage stained my car.

LOVED: location- walk to Union station to get the metro, walk to the National Mall LOVED: rooftop pool

HATED: Noise on weekend- loud music came up through ballroom roof to our room 6 stories up (request a room that faces the outside not the middle)

JUST OKAY: smallish rooms for a family of 4, only one sink. Resaurant was a bit pricey but kids ate free. Breakfast prices were ridiculous- walk over the union station or the supreme court cafeteria for breakfast or lunch.

The hotel was comfortable, but the several items in the room did not work, such as the clock radio and several plug ins. When we were checking out it took over a half hour because there was only one person working the desk and a very irate customer in front of us in line who made it so the rest of us could not check out in a timely manner.

The location was great for access to Capitol Hill and the Mall. It was also walking distance from Union Station, so going to other areas of DC was beautifully easy.