Holiday Inn Springfield Hotel - Page 1

We were treated discourteously by the staff. The rooms were in disrepair. My credit cards were being turned down with never a mention of the error on the part of their machine. We were made to look foolish. This was done individually without the others knowledge until later. It sure makes one think they were looking for cash.

We asked for a room in the back of the hotel and the first room offered was in the front of the hotel across from the elevator. We asked for another room and again we were given one in the front of the hotel. There was a wedding and all the rooms in the back had been taken for the wedding. They need to upgrade their gym equipment and to have more available. There is nowhere else to stay in the area, so we are a captured audience. Their restaurant has very good food.

I liked the friendliness and helpfulness of the employees and the restaurant staff. I did not like the anxiousness of the cleaning lady to try to quicken our departure!

This hotel made me feel respected: They were very courteous and efficient. They were also knowledgeable when asked questions about the area.