Holiday Inn Seymour Hotel - Page 1

We stayed two nights in July 2007. It's a new hotel( a few months old) and we had a great first night. Room was great, esp. bathroom. Breakfast was nice. At 11:00 on 2nd night it began to rain and we noticed the ceiling leaking in three spots(we were on the top floor). I called down and they never brought up the extra ice buckets to catch the water. I moved the chair so it wouldn't get ruined. We were told hotel was full so they couldn't move us. After 30 minutes I went to the front desk. Very young front desk employee asked if I wanted towels to put under the drips. He was not at all worried when I said the carpet was getting soaked. We could not put out the roll away bed we had because of the drips. They actually told me they had rented a room to another person at a discount because it was leaking too; and they took it anyways. I couldn't believe that. No offer of a discount or future discount at another location. Very disappointed at their customer service, esp. since the hotel was so new.

I do not have any complaints.

It was easy on and off from interstate. It was close to restaurants and gas stations. It was quiet and comfortable. We recommended it to our family and friends.

This hotel made me feel respected: The desk personnel were courteous, friendly and answered all our questions. They offered assistance in finding restaurants in the area and information about free breakfast in the morning.

I've never had a problem at this hotel.

Everything was fine in this hotel.