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Doubletree Hotel Cleveland Downtown/Lakeside

3 Stars
 
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Doubletree Hotel Cleveland Downtown/Lakeside photo

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1111 Lakeside Avenue   [edit info]
Cleveland, OH 44114, United States +1-216-241-5100 doubletree.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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The Doubletree Cleveland Downtown Lakeside hotel just off of I-90 offers full service hotel accommodations overlooking the shores of Lake... more »
 
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average guest rating 3.1 out of 5

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THEFT FROM ROOMS! DIRTY! NOISY!... – Posted Oct 22, 2009
by UnhiddenTruths  (1 reviews)
   
         
Horrible
female with a moderate budget

I will never stay in a DoubleTree hotel again. They provide poor customer service, do not hire responsible employees and then do not take responsibility for the actions of their employees, and do not properly clean or maintain their rooms. We were in Cleveland for my dad's heart surgery at Cleveland Clinic. While going through that traumatic experience, both my sister and I had items stolen from our rooms by the hotel's housekeeping staff on two different days. I had some cosmetics stolen--disturbing but not terribly costly--but my sister had a diamond bracelet stolen from her room. She filed a police report. The hotel insurance company denied both claims, despite the fact that no one entered our rooms except the hotel housekeeping staff—and they knew that after having done a room access check. Moreover, my room was dirty--for example, on the first day, there was a hair band with blond hair stuck in it lying on the desk. My mother pulled up the bed skirt around her bed, and it was filthy all around the edge of the bed--disgusting! Housekeeping did a very poor job of cleaning and refreshing the rooms on a daily basis, as most of the time none of us had clean glasses after the first day. I guess they were too busy rummaging through our belongings and deciding what to steal to actually do their jobs. My room was also in very bad repair, including a closet that was falling in at the top, and a shower diverter that did not work and directed most of the water into the tub rather than out the shower head during a shower. My parents’ sink had no stopper, so my mother had to be very careful about taking off her jewelry, lest it fall down the sink drain. The bathrooms, by the way, are extremely small—too small for two people. One night, the hotel left us all standing in front of the hospital in the cold, waiting for the shuttle that they said they would send to take us back to the hotel. When we finally called to find out where they were, they said they were too busy to come get us, so we had to take the bus and walk six or seven blocks, late at night, after spending a long day with my dad in the ICU. We constantly had trouble with our access cards, including not being able to get in and out of the garage and sometimes not being able to get into our rooms. The hotel staff never even so much as apologized for the inconvenience. After my dad was discharged from the hospital, he had to stay in Cleveland for a while. They ended up having to be there in the hotel while a Browns game was going on that weekend. The stadium is just a few blocks from the hotel. My mother had to call hotel security to get people in nearby rooms quieted down at 3:00 in the morning. People were literally screaming down the halls of the hotel. All in all it was a terrible experience. The only positive thing I can say about the hotel is that the beds were comfortable. However, considering the overall uncleanliness of the rooms, I doubt the beds were sanitary enough to be slept in.

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Will never stay again! – Posted Nov 12, 2008
   
         
Mediocre

This hotel was a mess! My sister and I booked a room before the Browns game that night. After waiting an hour in downtown Cleveland traffic (not the hotels fault, I realize!) we waiting another 30 minutes in line for the parking garage that is...

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Better than what I expected!!!! – Posted Sep 03, 2008
   
         
Good

I thought that the Hotel was going to be okay but I was wrong. It was very nice. We stayed two nights and three days. We arrived at night so I didn't notice how nice the hotel was but the rooms till the morning. The rooms looked like a 5 star...

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1 out of 1 people found this review helpful
Where the customer comes last... – Posted Jun 10, 2008
by sassysara  (1 reviews)
   
         
Mediocre
33 year old female with a luxury budget, traveling for leisure

Arrived at the hotel and desk was unprepared for our arrival. 1st room we were sent to the door was open, tv on, computer equipment all about, no AC and no telephone. 2nd room we went to the door was open, tv on and luggage. Finally the 3rd room we went to the door was again open but the room was ours and comfortable.

There is renovation going on so elevators do not work (14 floors) all the time, lots of noise and no working pool.

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Request the remodeled floor! – Posted Jun 02, 2008
   
         
Okay

The 1st time I was there, my room was an old room and I agree with the other reviews, it was dirty. I set the coffee pot down on the sink and it left a nasty black ring. The mattresses were unsupportive and crushed. However, the TV had lots of...

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Typical Holiday Inn - Mediocre – Posted Apr 13, 2008
   
         
Mediocre

4/8 to 4/11/08:

The facility was being renovated, the odor of paint could be smelled in many areas. The main restaurant was closed, but the bar area was serving the "full" (limited) menu. Poor wine selection. The door for the first...

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This hotel is average looking both – Posted Feb 07, 2008
   
         
Good

This hotel is average looking both outside and in the public areas, however the rooms make up for that. The rooms were very comfortable, quiet and the beds are firm and ready to be slept in! The large swimming pool and hot tub was a great bonus but...

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Hotel Review – – Posted Apr 26, 2007
   
         
Good
35 year old male with a luxury budget, traveling for leisure

It was a very nice hotel, in an excellent location.

I am very likely to return to the Holiday Inn Select Cleveland-City Ctr Lakeshore.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Apr 29, 2007
   
         
Excellent
44 year old male with a moderate budget, traveling for leisure

It was clean, well organized and close to the Rock and Roll Hall of Fame.

When I checked in it was with a smile and the staff was very courteous to me when I asked for directions to places. They also had a shuttle service to downtown Cleveland.

I am very likely to return to the Holiday Inn Select Cleveland-City Ctr Lakeshore.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Apr 22, 2007
   
         
Okay
52 year old male with a moderate budget, traveling for leisure

The staff was friendly. There was a noisy truck driving in and out all the evening and it was right outside our room. It was an employee.

I am somewhat likely to return to the Holiday Inn Select Cleveland-City Ctr Lakeshore.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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