If you're planning a conference here, be warned! This hotel lost our conference materials. The hotel only had to house the box for 24 hours before the guest would pick it up, but the box was lost. After speaking with the hotel for a frustrating 15 minutes, their story is either (1) UPS didn't deliver the box or (2) the hotel gave the box to a different guest. They don't actually count the number of boxes they receive or give away to guests so be careful if you ship multiple packages to this hotel. Service was frustrating as individual kept interrupting and talking down to me. If you stay at the hotel, don't trust that your packages will be safe in their hands.