Holiday Inn Select Atlanta Capitol Hotel - Page 2

It has expensive parking. There is an advertised shuttle to the Capitol and when we arrived we were told that the shuttle wasn't running, we had to walk to the Capitol carrying a baby. It was too short of a distance to get a cab but a little too far to walk carrying a baby. We were not told the shuttle wasn't working when we called to confirm the reservation.

They have nice rooms with a great staff and service. It is a bad location in the middle of nowhere for staying without renting a car. There is an Enterprise car rental located next to the lobby, but it has limited hours. The restaurant is overpriced. It has fairly bad food, but great Folgers coffee. The breakfast buffet with live chefs cooking omelets to order makes up for the bad other meals.

This hotel made me feel relaxed: The rooms contained very comfortable furniture. A lounge for my company's employees was provided in the penthouse.

I thought it was a great hotel. I had no problems at all. They are always clean and nice.

The Bad:

- They charge you $16 a day to park your car, and you have to park it yourself.

- No vent in bathroom, therefore there was mold. You could smell the mold when you walked into the room and there were big patches on the ceiling, and in the shower where they had replaced rotten drywall.

- The bed was as comfortable as sleeping on just a box spring.

- Not to nitpick, but the T.P. in the bathroom was about as cheap as you can buy. I think using #10 grit sandpaper would have been more comfortable.

- It’s a hop, skip, and a jump from some very bad neighborhoods. To get anywhere other than Turner field you have to drive. This hotel is not convenient to the MARTA station.

- Everyone I spoke with recommended we stay away from the restaurant. We never ate there because of several different folks saying that it was really bad.

- I asked for an early checkout and was assured that the receipt would be under my door at 3 am. At 6 am I went to front desk to get my receipt (it was not under my door) and they said they couldn’t give me one because they had not run the reports. The young man at the front desk assured me he would fax the receipt to me first thing and took my info. 24 hours later I still have not received a receipt for my stay.

The Good:

- The staff was friendly.

- The elevators worked well.

- The hotel was clean.

- The window A/C in my room was quiet.

Overall, it was not a bad experience, but there are many things wrong with how this hotel is marketed (upscale) and the reality. The reality is this is simply a tall version of a slightly below-average Holiday Inn. From mold problems, hidden and excessive parking charges for guests, to Waffle House bathroom quality toilet paper, make this hotel not worth the money and not worth a 3 star rating.

The staff was rude. My wife is physically challenged. This was made clear to the hotel staff when the reservation was made. The room provided did not accommodate a wheelchair. There were only two elevators trying to service the entire hotel. The waits for the elevators were up to twenty minutes. My entire family was there and we were supposed to have rooms next to each other. Again this was requested when reservations were made. Instead we ended up on two different floors. In the first room we were provided the air conditioner malfunctioned and discharged water over the floor through more than half the room. I reported this to the front desk, but the clerk did not care about it. Then the clerk would not move us to another room without a maintenance person coming to the current room to verify if there was a problem. The overall experience with this hotel was bad.

The rooms were comfortable. We had a fan outside our room in the hallway drying a flooded area in the hallway that was a little bit loud. The restaurant food was a little undercooked. A mix-up with reservations caused my credit card to be charged for extra nights and I had to call several times to get off my credit card.

This hotel made me feel comfortable: The staff was very nice and polite and made you feel wanted there.

This is the second time we have stayed here, and although we love to go watch the Braves, we will not be staying here again. As last time we stayed, we had a confirmation printout of our reservations. In both cases, the room we had a confirmation for a smoking with a king bed, nothing special, however these rooms were all taken, just as the last time we stayed here.

With the Boston Red Sox in town, there were no other hotels or we would have left. We had no choice but to stay. Thirty days after the trip, we were billed again for the hotel. So we called only to leave seven messages over a week’s time with no response at all. We had to get corporate involved to even speak with someone in billing. Beware!

Everything was found to be as expected. The staff was very polite and helpful.

I did not dislike anything in particular. Only, once the air conditioning was not working properly.

This hotel made me feel welcome: The front desk personnel and manager are really nice, very kind and helpful.

I liked the fast and friendly service. The staff was very knowledgeable. The hotel has a great gift shop.

It was a hotel. Nothing special. The thought that a hotel would make one feel 'cool' is laughable.

This hotel made me feel practical: It was a very good buy for the money. I would use their services again.

Too expensive. I would have never stayed if had not booked with hotwire.com.

Overall was good but out party was double billed the following month. They did promptly refund the money, though.

Clean room and bath, bed was very comfortable.

This hotel made me feel relaxed: Clerk was so helpful for telling us about some interesting things to see in atlanta.

This hotel made me feel respected: Had a problem two days in a row with toilet;manager sent a fruit and cheese tray for inconvenience with a personal note.