Holiday Inn Select Atlanta Capitol Hotel - Page 1

July 6, 2007: First let me say that we typically enjoy our experience at Holiday Inn (Sunspree Resort in Panama City in particular). So we had similar expectations for this stay. Upon arrival, our room was not made up (bed unmade - slept in, drinking glass on the counter in the bath room). We called the front desk and they promised to send someone right up. We went to dinner and returned 2.5 hours later. The room hadn't been fixed. The attendant tried to tell us that this was the "way" the room is made up (thinking we had an issue with the comforter). Finally, we were moved to the room across the hall (it was made up the way it should have been). We had noticed that a lot of bed linen was in the hall way toward the end of the hall (8th floor) when we checked in and returned from dinner. Then, at approximately 2:00 am, I was awakened by repititious, unbelievably loud banging and hollering going on in the hallway (earlier, there had been a group of young folks making quite a racket). I went into the hall expecting to find the group of young people but was surprised to find HI workers playing around with large laundry bins...running them up and down the hallway repeatedly and banging them into the doors and walls. I was amazed. I called the front desk and that person immediately radio'd the people (and I could hear the radio transmission from my room). The racket stopped, but my good night sleep was already lost (as was that of my wife's). We won't stay at this Holiday Inn again. I've already recommended to my travel agent that they remove the hotel from their list of recommendations.

If you're planning a conference here, be warned! This hotel lost our conference materials. The hotel only had to house the box for 24 hours before the guest would pick it up, but the box was lost. After speaking with the hotel for a frustrating 15 minutes, their story is either (1) UPS didn't deliver the box or (2) the hotel gave the box to a different guest. They don't actually count the number of boxes they receive or give away to guests so be careful if you ship multiple packages to this hotel. Service was frustrating as individual kept interrupting and talking down to me. If you stay at the hotel, don't trust that your packages will be safe in their hands.

The location is good for car travel but nothing is in walking distance. There is a secure parking lot with a security gate. The restaurant was average at best.

The toilet overflowed and flooded the room. The lights went out, a breaker issue. Instead of moving us to a different room, the staff brought up huge fans, and propped open our door to dry the floor. We had to carry all our stuff out of the room and lock it up in the car. No one offered to watch the room or our stuff or put it in a safe or anything. The door was propped open with the fan going for over ten hours. Other guests would walk by our room, look in, or even come in to see what was going on. One other guest came in to tell us about the problems she was having with her room, also involving the bathroom.