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Holiday Inn Seattle-Renton

2 Stars
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One South Grady Way   [edit info]
Renton, WA 98057-2500, United States www.ichotelsgroup.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Welcome to the Holiday Inn Seattle at Renton Hotel. Located minutes from SeaTac Airport, Downtown Seattle, Bellevue and Tacoma, we re rig... more »
 
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Hotel Review

1 of 22 reviews
 
Disappointed in Service Failures – Posted Oct 03, 2007
by PODDERMIKE  (2 reviews)
   
         
Mediocre
64 year old with a luxury budget, traveling for business

A travel website lists this property as 3-stars; I disagree. The property and room were clean and quiet; the bed was fine. Lobby computers allowed printing, handy for directions and boarding passes. Wired internet in room worked flawlessly. A medical-related one page fax was sent for me without charge. Attached restaurant had a large menu and pleasant atmosphere. Failures: (1) wake-up call system not working (for some rooms); (2) unresponsive to 2 requests (first made to Executive Housekeeper by voice mail) for firmer pillows; when third request was made, pillows arrived that were marked FIRM but were identical to original bedding; (3) no wastebasket in bathroom (corrected); (4) no telephone at bedside; (5) hotel received a UPS package for me, then twice could not locate it; (6) airport shuttle van driver made a detour to drop passengers at a Boeing facility first, which made no difference to me but could have wrecked a plan to be at the airport to check in. I'm used to more careful attention to detail and much better communication in 3-star hotels. The Marriott Courtyard nearby, which is 2.5-star rated and is far nicer.

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