Holiday Inn Richmond Central Hotel - Page 1

The staff was top of the line. The service in the restaurant was excellent. The room was clean and comfortable. I found nothing wrong.

This hotel made me feel important: I felt they wanted me to come back again.

I liked that it was close to the racetrack. I didn't like the free breakfast that was included with the stay or the service in the restaurant.

We were thinking this was a new hotel but it is just a refurbished hotel. And, not that well refurbished. It was clean enough.

The A/C unit in our room didn't work. We called to ask someone to come up and when it wasn't fixable they wheeled a brand new unit into our room. It took 15 minutes to install. I've never had customer service like that before. We were very impressed.

We asked for all of our rooms to be non smoking but the hotel was so full that they only had smoking rooms available. I had to give up my room and move into a room with another member of my party. Additionally one of the rooms that my group was staying in began leaking and they had to be moved as well.

I always enjoy the Holiday Inns. They are always helpful, the rooms are clean and the food is good. For a convention hotel, the Holiday Inns are very good. As a hotel to just vacation in, they are also very good.