We booked for a birthday sleepover and asked for adjoining rooms. We were told we would have to go to the Holiday Inn and request it personally, which we did at 11 AM. At 2 PM, when we showed up to check in, they had given our adjoining rooms to somebody else. The whole point to staying there was to have my two daughters and their friends together so that neither I nor another parent would be separated from one another. They also billed our credit card even though we used reward points for the two rooms.