Printed coupon from internet that I've used for the past 2 years. It says at bottom of coupon to present coupon at check-in to receive rate. I did that & they were very hateful & said I had to tell them I had a coupon when I reserved on the phone 2 months prior!! It doesn't say that on the coupon & this would have been the 3rd year I would have stayed there & never had a problem before. I was crying with my husband & 3 kids watching me as we are on a budget & had just traveled 2 hours to get there. The Manager of the hotel"Ren" was sticking her tongue out at me as I was in tears. My 12 year old daughter told me that when we got back to our vehicle.