my mother, sister and i stayed here while on a shopping holiday from ireland and i thought the staff were excellent, really helpful and friendly, in fact my sister had stayed there 2 years earlier and the girl at check in remembered her!!!!, i couldnt believe it. on departure we forgot something and they went to a lot of trouble to get it to us. the shuttle bus was excellent, and the only reason i didnt give it a 10 was due to the restaurant. the food was ok but not great which is a shame. the rooms were basic but very very clean. we are going back again early next year and i cant wait.