I’m a perks member and love Holiday Inn Expresses (and usually Holiday Inns.) I have never given a negative review to a Holiday Inn. But this is by far the worst at which I’ve stayed, and it was over $100 a night! Also, you have to park across the street. Guest service was okay. However, the room I was in felt like a damp and moldy dump and was a disgrace to the Holiday Inn hotel chain. The dresser was basically caved-in scrap wood. The poor TV was fastened to but hanging on the edge of it and pointed to the floor. The desk was almost as bad. Curtin rope and pulley had been torn from the wall. Water temperature was temperamental. Shampoo bottle appeared to just be a refill. The headboard of the bed was the wall, and the air conditioner would make a loud thump before kicking on and rattling for about 15 minutes – basically ensuring lots of interrupted sleep. I called to complain about these things and asked to change rooms. I was given an apology and was told all the rooms were about the same. When I went to breakfast to use my coupon redeemable for one breakfast, I didn’t notice the fine print that said “Maximum value $7.95.” Of course, there was almost nothing on the menu less than that; more fine print: “gratuity not included.” When I got back to the room that evening, I called to cancel my final night. I gave the man my reasons and asked for a discount. The man referred me to someone else. That person only gave me ½ off my second night. Overall, a very nasty experience. Bottom line: If you have a meeting there, you should be okay, but STAY SOMEWHERE ELSE!

My stay was fine and nothing exceptional occurred.

I go to that same hotel every year for a conference. The site is perfect for this conference and they treat us well.

The place could really use a face lift. I have been going there for fifteen years and it has not been significantly overhauled or upgraded in all that time. The parking lot is crumbling and any parking space within fifty yards of the door is reserved for the handicapped.

The hotel had good location and service. I wished there was breakfast though. They must make sure the glasses in the conference rooms are clean.

They provided absolutely fantastic service. I cannot recommend them enough.

They always ask if they can do anything else for me.

The location was good, with access to the main highway and only a few minutes from downtown. The room service was super fast and fairly accurate. The lounge area was run down. The bar was not particularly comfortable, certainly not a place I would want to spend an evening. I did not try the restaurant because it was closed for the two weeknights we were there. The pool and the exercise room were maintained but nothing special, just the bare minimum. The staff was very friendly.

They had very poor service in the hotel restaurant.

The facilities are becoming very run down. The decor has not been changed in over eight years and it is very dingy. The experimental water saving toilets do not flush.

They were very, very friendly. It was a home away from home kind of place. I would recommend this hotel strongly to travelers. I was comfortable and very pleased. I will be back when I come back to Michigan!