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Holiday Inn Hotel & Suites COUNCIL BLUFFS-I-29

3 Stars
 
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2202 River Road   [edit info]
Council Bluffs, IA 51501, United States www.ichotelsgroup.com - see rates
Check-in time: 4:00p    Check-out time: 11:00a
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Step back in time with the elegant Victorian de'cor. Deep colors and rich mahogany furnishings adorn the facility. Guests are greeted by... more »
 
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average guest rating 3.0 out of 5

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Theft Ring – Posted Feb 06, 2008
by ccam  (1 reviews)
   
         
Horrible
46 year old male with a luxury budget, traveling for business

A friend visiting from Portugal on business had his room/suite robbed Feb. 2, 2008. The hotel staffs main concern was not to draw attention to the theft and their liability. Electronic access logs point to possible assistance in the theft from inside the hotel. This is justified by a room service receipt. Security should be your main concern when staying at this hotel.

CCam

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1 out of 1 people found this review helpful
Travelers beware – Posted Feb 05, 2008
by Tesh  (1 reviews)
   
         
Horrible
63 year old male with a luxury budget, traveling for business

A friend of mine, in this country on business from Portugal, stayed at this hotel last weekend. While he slept in the other room someone entered his room and stole his laptop, money and other valuables. There was no sign of a break in and the intruder apparently used the electronic key. In spite of this the hotel would not reimburse my friend for his losses. My friend was left without his business equipment and money. A sad way to treat a guest, much less one from another country. Please keep this event in mind when booking here.

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Robbed! And no help! – Posted Feb 05, 2008
by camaraderie  (1 reviews)
   
         
Horrible
50 year old male with a luxury budget, traveling for business

On 2/3 a close friend of mine from another country was robbed in his room as he slept. A computer, his waller and watch were taken. The lock was electronic and there was no forcible entry so this is clearly a huge hotel security issue ...furthermore...the electronic lock system has been compromised since he was IN his room and has a room service receipt to prove it, when the system shows he did not get in till later.

Despite this, and despite the fact that he is a visitor to our country, the hotel management offered no help, implied that he might be at fault and would not even help check dumpsters for discarded personal info/items.

The lack of security and attitude of management should make one pause before considering this hotel.

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Couldn't have been better! – Posted Dec 13, 2007
 
         
Excellent

Was there for 1 week for Dad's 90th birthday in October. The room was huge, the view was great and the hotel staff was wonderful. We will be...

read full hotel review on Yahoo! Travel

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Excellent sister's weekend getaway! – Posted Nov 19, 2007
   
         
Good

Sisters and I stayed for weekend getaway and staff did everything possible to let us have adjoining rooms (large group.) Great to have casino close by. Pool and hot tub area looked very inviting but never actually made it in. Excellent breakfast....

read full hotel review on Yahoo! Travel

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Hotel Review – – Posted Oct 03, 2006
   
         
Okay
54 year old female with a luxury budget, traveling for leisure

I had a problem and addressed it with the management.

I am somewhat likely to return to the Holiday Inn Hotel & Suites COUNCIL BLUFFS-I-29.
I would not recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Dec 06, 2006
   
         
Excellent
77 year old male with a luxury budget, traveling for leisure

It has outstanding service in all areas. The reservation and check-in were outstanding. The employees were well trained, efficient, and courteous.

They called me by name and showed courtesy and a willingness to assist.

I am very likely to return to the Holiday Inn Hotel & Suites COUNCIL BLUFFS-I-29.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Jul 27, 2006
   
         
Good
66 year old male with a moderate budget, traveling for leisure

The employees were very friendly and it had a covered entryway to and from the Ameristar casino and restaurants, etc. The location was handy and I have no complaints.

They had a guest appreciation hors d'oures and drinks in the evening and continental breakfast in the morning that was very good in both taste and variety

I am very likely to return to the Holiday Inn Hotel & Suites COUNCIL BLUFFS-I-29.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Aug 11, 2005
   
         
Excellent
by a traveler from Bainbridge Islan, NE
46 year old female with a luxury budget, traveling for leisure

There was prompt service at the desk.

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Hotel Review – – Posted Aug 03, 2005
   
         
Excellent
by a traveler from Clinton, IA
41 year old female with a moderate budget, traveling for leisure

The bed was very comfortable for a hotel bed.

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