Holiday Inn Harrisburg East Hotel

I really hated most everything about this hotel.

The bathroom floor, tub, shower curtain, sink, counters, carpet, and door facings were very dirty. I saw a few roaches crawling on the bathroom sink when I went to the bathroom during the night. I could not make myself walk on those floors without my shoes. The non-smoking areas, including the non-smoking room, were smothered with smoke. I can't breathe in smoke, so I didn't sleep well.

The guest services and housekeeping services were grossly lacking. We had to request supplies. I was not comfortable using the bed linens, as they were stained. I don't think the thermostat was accurate, as we set it to 78 degrees and the room didn't heat up during the night. The suspended ceiling tiles were stained, dirty, and covered in mold. There also were some electrical problems in the bathroom, and the signal for internet access was too weak so we could not connect.

The hotel management was very loud -- loud at the desk, in the halls, and even at night. The young ladies at the front desk were preoccupied with their personal lives and neglected the hotel guests.

The hotel is in need of renovation and in need of competent personnel. Actually, I was happy to leave this hotel, and I really don't want to return.

My family and I have been going to this hotel since I was a child. Now I am married and have three children of my own and we still come back every summer. We love the Harrisburg area and love the family feel and comfortable atmosphere of the hotel. We would recommend the Holiday Inn to everyone we know.

Make sure air conditioners are in working order before they send you to your assigned room. I went for dinner and it was a buffet you had to move your old plate so you could put your clean plate on the table. A cleaner hot tub would be nice.

It offered good service, but the room was not as clean as they usually are.

I had requested a baby crib for our room a day in advance, as we were arriving late at the hotel. When we got to the hotel, the crib was not in the room, so we had to call down to get one.