Holiday Inn Fisherman's Wharf Hotel

The hotel is strangely built. There are two parts to the same hotel, which can be confusing and the hallways seem narrow and winding. There is a Denny's restaurant in the bottom of the hotel. It can be hard to find your way around, but overall, expect a pleasant stay, right near the wharf.

They provided the service I was seeking, primarily sleeping accommodations.

This hotel made me feel respected: I used the doorman services. They were very friendly and helpful. The services asked for were provided appropriately.

The hotel has a great location but it charges guests to enter the park.

The room had a dirty bathroom with mold growing on the ceiling, the maid wouldn't change the sheets, the fold out couch had nothing more than an old worn out mattress, the maid wouldn't even make it or change the sheets, the front desk treated us like we were 5th class citizens. I spoke with the front desk many times and I was told, sorry, we're very busy right now and someone will be there soon. I waited hours sitting in a room waiting for someone to show up. They did a charge back and they fought me tooth and nail on that. This hotel is nothing but an overpriced Motel 6. The bar across street keeps you up till way past 2 am and that was four night's worth of stays. I was very disappointed with the Holiday Inn. Shame on them!

I liked the location. It was busy. It was convenient to attractions and cable car. They needed more information on the bus system for getting to and from the airport, but the staff was very helpful and knowledgeable. In the hotel lobby the concierge was very helpful, but it took time to get to because the hotel was busy. The hotel internet service connection was great and functional. The availability of a printer on floor was also very helpful.

This hotel made me feel secure: There was limited access to the floor we stayed on.