Holiday Inn Express Phoenix Hotel

Considering my daughter and I were among approximately 200 unexpected guests, we were royally treated indeed. In 1995, our Amtrak train, The Sunset Limited, traveling to Los Angeles, was sabotaged and derailed near Hyder, AZ. Many passengers were airlifted to local hospitals, and those of us with lesser injuries were brought to your Inn, where we were greeted by their wonderful staff, who had rushed to get everything together to meet the emergency. They opened their ballrooms, as we were to be 'processed' by the FBI, and fed us well when we were through. We were given comfortable, clean rooms, and very welcome room service as well. The breakfast buffets were fresh and delicious, and the relaxing time spent by the pool was very healing. Both my daughter and I remember the experience and would love to return to you for a visit. You turned traumatized passengers' lives around with the warmth of your hospitality. My grateful thanks!

I can count on the efficiency of the staff as well as the quality of the service. For a short stay it's perfect.

This hotel made me feel welcome: This staff seemed to pay attention to the little things, such as common courtesy, that other chains don't bother with.

It was an okay place, I just needed a bed.

It's a nice hotel and very comfortable.