Holiday Inn Express Normal Hotel

I liked the friendly, helpful staff. I liked the beautiful hotel and room. The sofa bed was not very comfortable and some of the workout equipment was not working. Overall it is a very nice place to stay and I would not mind going back as long as I can sleep on a normal bed.

This hotel made me feel comfortable: It was a nicely decorated hotel, with soft music in the lobby and a nice staff. I brought my dessert from supper and I had forgotten to bring a fork and the nice man at the lobby desk got me one without even making a face.

I always feel confident that my expectations will be met.

The pool could have been deeper and a little bigger.

I always stay there. I will have spent ten nights this year. They're very dependable and friendly. I went to five different states and all were excellent.

This hotel made me feel pampered: They were willing to help with whatever on needs.

We changed reservations a few days before our arrival and the staff was very friendly and was able to handle our request quickly and efficiently.

This hotel made me feel welcome: The check in was quick, instructions to get to room were accurate and they were able to give us directions to our destination.