Holiday Inn Express New Buffalo Hotel - Page 1

The room was nice and the front desk employees were nice. Didn't charge us extra for the 2 other people that stayed with us. The bathroom tub drain, didn't drain well and the breakfast stinks.

It was in a convenient location just off the highway. They had pillows of different firmness which were labeled. It does not really make a difference to me but I have never seen that before.

It allows small pets. It has very clean and comfortable rooms. It is a great inn to stay at. I was very pleased.

We got there very late at night, and the staff was available and willing to help us check in.

We have stayed at this location three times now and this third time had several things go wrong. When we pulled out the sofa bed for our children to sleep on and there were still very dirty and bloodstained sheets. We called down to the front desk to have them bring up clean sheets and they said for us to take the old sheets off and they would be right up with the clean sheets. 45 minutes later, I just sent my husband down to get clean sheets and they said they had completely forgotten about us. We had stayed at this location twice before and had no problems, which is why we chose to stay here again. This will probably be the last time we stay there, especially since they gave us a minimal discount for making us change the dirty sheets and coming down to get clean ones.