The Holiday Inn Express Hotel in Torrington, Wyoming , is ideally situated in order to make your trip to the Black Hill of South Dakota a... more »
The Holiday Inn Express Hotel in Torrington, Wyoming , is ideally situated in order to make your trip to the Black Hill of South Dakota an enjoyable one. The Holiday Inn Express in Torrington, WY is located right off Highway 26, and is a comfortable drive away from Denver International Airport. There are numerous attractions near the Holiday Inn Express Hotel in Torrington, WY such as Old Fort Laramie, Homesteaders Museum, Scottsbluff National Monument, Cottonwood Golf Course, plus some great places for hunting, fishing, and boating. Torrington is the home of the EWC Lancers. Eastern Wyoming College has many events throughout the year to enjoy while you are in town. The Holiday Inn Express in Torrington, WY has a comfortable lobby where you can sit and enjoy a book which are available in the lobby or visit with friends and family. We have a large parking lot to accommodate RVs and trailers with easy access. The Holiday Inn Express in Torrington, WY is a 100% non-smoking hotel with 67 rooms on two floors with an elevator. Every room comes equipped with a microwave, refrigerator, coffee maker, blow dryer, iron & ironing board and free high-speed Internet. Limited pet rooms. Must call hotel for availability on pet rooms.
Intercontinental
Hotel Features. Business services, Complimentary high-speed Internet access, Complimentary buffet-style breakfasts, . Guestrooms. Complimentary wireless Internet access, Cable television, Coffeemakers, . .
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Showing reviews with a horrible rating from travelers
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Can't believe the changes
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Posted Feb 25, 2009
Horrible
I have always stayed at this hotel because this was the best place to stay of the three hotels in Torrington. However, my most recent stay has changed my mind completely about staying in Torrington. The staff that welcomed us in the past is gone...
35 year old male with a luxury budget, traveling for leisure
When heading to this area for a vacation, I decided to go with a hotel with a good reputation. But after the awful service I was given, I will not come back to this hotel again. Luckily this is only Holiday Inn which I have been given less than "good" customer service. The facilities and rooms were nice.
The complaint I had was my reservation was made for 2 rooms instead of one, as I have always originally intended. I even received only one email confirmation, stating only 1 room reserved. After speaking to the General Manager (Tammy) I was given the worst, and I mean worst customer service, I've ever experienced. She stated regardless of how the extra reservation was made, I was to pay for the extra room. 4 X $68 is a lot of money. Never did she give any solution other than a cold shoulder and take a hike. Very very rude person, as well, as lacking any customer serivce skills. At one point I even asked her, "Why would I want to come back here, instead of the hotel down the road, on our next trip back". She said this exactly, "I agree, I wouldn't come back either".
And I wasn't the only one having problems. In the 4 days I walked by the front desk, there were several instances where different people seemed very upset and arguing for unknown reasons.
For the money they charge, go to one of the many other hotels in Torrington, where not only you'll save money, but customer service doesn't take a back seat.
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